Return & Refund Policy
At SyloTea, we stand behind the quality of every product. If there is any issue with your order, please contact us within 3 days of receiving it and we will make it right.
When can I return an item?
- The product is damaged or broken on arrival.
- You received the wrong item or wrong quantity.
- The product is expired or spoiled.
- The product is significantly different from the description on our website.
Items that cannot be returned
- Opened or partially used products (for hygiene reasons).
- Items reported more than 3 days after delivery.
- Products damaged due to improper storage by the customer.
How to make a return request
- Take a clear photo of the damaged/wrong product.
- Contact us within 3 days via WhatsApp at +880 1538-353414 or email info@sylotea.com with your order reference and photo.
- Our team will review your request within 48 hours and arrange a replacement or refund.
Refunds
Since we use Cash on Delivery, refunds are processed as a bank transfer or bKash to the customer within 5–7 business days after the return is approved. Delivery charges are non-refundable unless the fault is entirely ours.
Need help?
Call or WhatsApp us at +880 1538-353414 or email info@sylotea.com